For technical assistance with submitting the SF-424 and SF- LLL in Grants.gov, contact the Grants.gov Customer Support Hotline at 800-518-4726, 606-545-5035, at Grants.gov customer support webpage, or email at firstname.lastname@example.org. The Grants.gov Support Hotline operates 24 hours a day, 7 days a week, except on federal holidays.
For technical assistance with submitting the full application in DOJ’s Justice Grants System (JustGrants), JustGrants Service Desk at JustGrants.Support@usdoj.gov or at 833-872-5175. The JustGrants Service Desk operates 5 a.m. to 9 p.m. EST Monday – Friday and 9 a.m. to 5 p.m. Saturday, Sunday, and federal holidays.
An applicant that experiences unforeseen Grants.gov or JustGrants technical issues beyond its control that prevent it from submitting its application by the deadline must email the National Criminal Justice Reference Service Response Center (Response Center) at email@example.com within 24 hours after the application deadline to request approval to submit its application after the deadline.